Delivery information

Kitchen Express Delivery Details:

Our couriers deliver from Monday to Friday, within standard business hours. After dispatch from our supplier warehouses, typical delivery time-frames are as follows (but not guaranteed):

• Metro Areas (Melbourne, Sydney, Brisbane):
  Approximately 3-5 business days
• Extended Metro (Adelaide, Gold Coast, Wollongong, Newcastle):
  Approximately 3-7 business days
• Other Locations: 
  Approximately 5-14 business days

Delivery Specifications:

• Deliveries are conducted on a Kerbside Drop-off basis only.
• Our standard service does not guarantee delivery dates or times.
• For In-Store Delivery, old appliance removal, packaging removal, or scheduled deliveries, please fill out our Special Delivery Form for private courier quote and arrangement.
• Free delivery is not available. For any other questions, please contact us via email.

Post-Purchase Process: After placing your order, you'll receive a confirmation email. Should you need to make any changes to your order, please contact us immediately.

Tracking Numbers: After the courier has collected your items from the warehouses, your tracking number will be sent via email. Please allow a few days for this to arrive before contacting us.

Delivery Updates: Please monitor your shipment via the courier's website and contact the courier directly once you have the tracking number.

Pre-Delivery: Our couriers, which may include TNT, StarTrack, Cope Sensitive Freight and others, are instructed to contact you a day prior to delivery to advise their delivery window.

Additional Services: If you require assistance with old appliance removal or new appliance installation, please fill out our Appliance Installation Form for an estimate.

Necessary Notes: Certain circumstances will incur additional costs:

• Order Cancellation: If you cancel your order after it has been dispatched, we're unable to refund the delivery cost, as we incur these charges on your behalf.

• Re-Delivery Fees: Should a delivery fail due to unavailable recipients or other reasons under your control, a fee will apply for rescheduling the delivery.

• In-Store Delivery: Our standard deliveries include kerbside drop-off only. We kindly request not to solicit couriers to move items inside.

• Rejected Deliveries: If you refuse delivery without prior agreement, returning the item(s) to our warehouse incurs charges.

• Address Changes: Altering the delivery address post dispatch / courier collection incurs an additional fee.

For a detailed breakdown of potential fees, please visit our Returns Information page. We aim to keep our processes transparent to ensure the best experience for everyone involved!