Service Request Form

SERVICE REQUEST PROCESS

• Service calls will only be completed during business hours
• All warranties and service calls are arranged by Kitchen Express but may include the assistance of the brand manufacturers.
• Kitchen Express will submit your details directly to the manufacturers' service teams and we will work together to achieve a speedy resolution to your issue. 
• Please ensure that at the time of submitting this form, the equipment is under warranty, equipment is clean, equipment is accessible and has not been misused.
• Please ensure that when the technician arrives at your premises, equipment is connected to power and/or gas. If not connected and therefore preventing technician from completing their job, you will be charged a callout fee.
• For any refrigeration service requests, please ensure the condenser filter has been regularly cleaned in accordance with the product manual/instructions. Technicians will immediately void your warranty if they see the filter has not been kept clean and is therefore restricting airflow to the cooling system.
• Repairs, replacements or refunds are at the final discretion of Kitchen Express, in accordance with Australian Consumer Law.
• Our priority is looking after our customers and ensuring your equipment is working well at all times. We are your direct line of communication between manufacturers and conduct a large amount of behind-the-scenes work to get issues resolved as quickly as possible. We simply request that you remain patient while we work together to get any issue resolved.
• If you are not satisfied with a technician or outcome of a service call, we will happily put you in touch with the specific manufacturer's service team as an alternative avenue to escalate your inquiry, however we will never force you to deal with them directly!

For more information, please see our terms and FAQ's